What is Dwolla?

Dwolla is a powerful payments platform that securely connects to bank or credit union accounts to enable the transfer of money for any individual or organization in the U.S.

Why is my transaction still pending?

A bank or credit union transaction usually takes 3-4 business days to complete via the Automated Clearing House network (ACH) that is used by banks to transfer funds. Please note that transfers take longer to complete if done over a weekend or a holiday.

Why did the transaction fail?

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail.

  • Insufficient funds: There are insufficient funds in the sending bank or credit union account to complete the transaction.
  • Frozen account: A bank or credit union account has been frozen.
  • Other reasons: A bank or credit union rejects the transaction for some other reason. If a transaction fails, please contact your bank or credit union to check on the status of your account.

Why am I being asked for more documentation?

If you are asked to provide a photo ID, additional information is needed to verify your identity. Please upload one of the following forms of identification:

  • A current, state-issued driver’s license or identification card OR
  • A current U.S. passport

If you are asked to provide a bank statement, additional information is needed to verify that you are an authorized signer on your connected bank or credit union account. Please upload a copy of a recent statement.

How does Dwolla protect customers’ data?

Dwolla protects customers’ data through secure servers and a world-class cloud environment. Dwolla’s servers are encrypted with 128-bit or greater encryption controlled by Transport Layer Security (TLS) and sit behind firewall and intrusion protection. Our cloud service offers a highly secure environment with a dedicated security team.

Questions or feedback? Please email us at support@contractsimply.com or call
1-833-4SIMPLY.

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